Complaints and Appeals
How to raise a service complaint, an award-related appeal or a verification correction request.
Last updated: [INSERT: date]
1. Our Commitment
We take all complaints, appeals and correction requests seriously and aim to resolve them fairly, promptly and confidentially.
2. What You Can Raise With Us
- Complaints about the quality, timeliness or conduct of a service we have provided
- Appeals relating to an educational award, honorary doctorate nomination or evaluation outcome that we coordinated
- Requests to correct information contained in a verification result
- Concerns about how your personal information was handled
3. What We Cannot Change
We cannot overturn decisions made independently by universities, colleges, government authorities, immigration bodies, awarding institutions or other third parties. Where your concern relates to such a decision, we can help you understand the correct channel for raising it with the responsible party.
4. How to Submit a Complaint or Appeal
- Email us using the contact details below, or the service-specific contact you were given
- Include your name, the service involved, relevant dates and reference numbers
- Describe the issue and the outcome you are seeking
- Attach any supporting documents
5. Review Stages
Initial Review
Your complaint or appeal is acknowledged and logged.
Assessment
The relevant team reviews the matter and any supporting evidence, and may request further information from you.
Outcome
You receive a written decision and, where applicable, next steps.
Escalation
If you are not satisfied with the outcome, you may request a further review. [INSERT: escalation route and reviewer/committee].
6. Expected Response Times
7. External Escalation
If a matter remains unresolved
[INSERT: details of any applicable external ombudsman, regulator or professional body you may escalate to after our internal process has concluded].8. Contact Us
To raise a complaint or appeal, please contact us:
- General Enquiries: info@lingtonglobal.com
- Chairman's Office: chairman@lingtonglobal.com
- International Office: manager.international@lingtonglobal.com
Need to raise a concern?
Our team will acknowledge your complaint or appeal promptly and guide you through the review process.