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Refund and Cancellation Policy

How refund and cancellation requests are handled across our different services.

Last updated: [INSERT: date]

1. Our Approach to Refunds

Lington Global Education provides a wide range of services, each with a different scope, cost structure and delivery process. Because of this, we do not apply a single refund policy to all services. Refund and cancellation terms for the specific service you engage will be confirmed in writing before payment, in a service agreement, invoice or enquiry confirmation.

2. Service-Specific Refund Terms

The table below is a placeholder summary. Exact refund principles for each service must be inserted and confirmed before publication.

ServiceRefund Principle
Study Abroad guidance and application support[INSERT: refund terms for this service]
Student Recruitment and agent services[INSERT: refund terms for this service]
Educational Awards[INSERT: refund terms for this service]
Honorary Doctorate Awards[INSERT: refund terms for this service]
Conferences[INSERT: refund terms for this service]
Publications[INSERT: refund terms for this service]
Educational Tours[INSERT: refund terms for this service]
Educational Software[INSERT: refund terms for this service]
Qualification Verification[INSERT: refund terms for this service]
English Language Programmes[INSERT: refund terms for this service]
Consultations[INSERT: refund terms for this service]

3. Non-Refundable Third-Party Charges

Fees paid directly to universities, colleges, government authorities, awarding bodies, payment processors or other third parties, such as tuition deposits, visa fees, examination fees or bank charges, are governed by that third party’s own terms and are not refundable through Lington Global Education.

4. How to Request a Refund

  • Contact us using the details below, quoting your name, service and payment reference
  • State the reason for your refund or cancellation request
  • Provide any supporting documents relevant to the request
  • Allow the review period stated in your service agreement or invoice for a decision

5. Processing Time

[INSERT: standard refund processing period once a request has been approved].

6. Contact Us

For refund or cancellation enquiries, please contact us: